SHIPPING AND TRACKING
All items are shipped from Melbourne, Australia within 2 – 3 business days after purchase.
Australia
Standard shipping – 3-6 business days once posted ($10)
Express shipping – 2-3 business days once posted ($15)
Orders over $150 qualify for free shipping Australia wide.
You will receive an email once your items have been dispatched.
Track your order via Australia Post
Jewellery Duty is not liable for any late deliveries caused by third party delivery companies.
International
Standard shipping – 10-15 business days once posted ($25)
You will receive an email once your items have been dispatched.
Track your order via Australia Post
When your order reaches the destination country and clears customs it will be attained by your local postal service provider. You will be able to track your items by using the tracking number on your local postal service provider’s website. 3-5 days after your item has arrived in your destination country your items can be tracked via Australia Post.
Jewellery Duty is not liable for any late deliveries caused by third party delivery companies.
Jewellery Duty is not responsible for any additional charged associated with international customs and taxes. The customer is responsible for all import duties, customs and local sales taxes levied by the destination country.
REFUNDS AND RETURNS
In the unlikely event that you don’t love your Jewellery Duty pieces, you are eligible to return your items for a full refund. Items must be returned within 10 business days after delivery date.
Items must be unworn and returned in original condition with all packaging.
Please email info@jewelleryduty.com or use the contact page to request a return. You will receive an email within 24 hours with instructions of how to complete your return.
Please note that earrings cannot be returned under any circumstances due to health and safety regulations.
WARRANTY & REPAIRS
Every hand – crafted Jewellery Duty piece comes with a 1-Year Warranty. We will repair your jewellery free of charge. No questions asked!
Simply email us at info@jewelleryduty.com or via our contact page. Please include your order number, order date, a description of the fault and a clear image of the fault. The damage will be assessed by a member of our team and they will determine if the item is able to be repaired. In the rare instance a repair is not possible alternative options will be offered to you via email.
Postage costs associated with a repair are the responsibility of the customer. Customers within Australia may send their item in a pre-paid self addressed trackable satchel. If the item isn’t sent in a pre-paid trackable parcel the customer will be invoiced an additional $11 AUD. This invoice must be paid before your repaired item is returned to you.
International customers will be invoiced an additional $20 AUD for shipping of your repaired item. This invoice must be paid before your repaired item is returned to you.
Our 1 year warranty does not cover the loss or theft of any pieces. We advise you to contact your insurance to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please contact us.
EXCHANGES
Jewellery Duty cannot offer exchanges on any items. The best way to secure your precious gems is to return your unwanted items and make a new purchase.
FREQUENTLY ASKED QUESTIONS
WHAT’S THE BEST WAY TO CARE FOR MY JEWELLERY?
All Jewellery Duty pieces are handcrafted in Australia with high quality materials. All pieces should be handled with care to maintain their original condition. Contact with water, chlorine, lotions, hairspray and perfume should be avoided.
Store your jewels in a safe, dark, dry place that is out of direct sunlight. To prevent scratching/ rubbing, each piece should be stored separately.
WHAT IF MY ITEMS ARRIVE DAMAGED?
In the unlikely event you receive a damaged/ faulty item, your item will be replaced. If a replacement is not possible due to stock availability you will receive a full refund.
Please email info@jewelleryduty.com within 3 days after receiving your item. Please include your order number, order date, a description of the fault and a clear image of the fault.
You can also use the contact page to submit your message.
The item must be unworn and returned in original condition with all packaging.
If any of these terms are not adhered to, Jewellery Duty reserves the right to deny replacement or exchange.
Jewellery Duty is not at fault if items appear differently on your computer/ phone/ tablet screen.
WHO PAYS FOR CUSTOMS, TAXES AND DUTIES?
If you reside in a country other than Australia, your order may be subject to destination company taxes and duties. All taxes, custom fees and duties are the responsibility of the customer and differ between countries.
WHAT CURRENCY ARE ITEMS LISTED IN?
Prices of all products are listed in AUD (Australian dollar currency) and are GST inclusive.
Prices are applicable & set at the time of purchase & subject to change thereafter.
IS CUSTOMER INFORMATION PRIVATE?
Keeping our customer’s information private is our highest priority at Jewellery Duty. Your private information will never be shared with third parties. Credit card details are processed via secure encryption & are not stored
Please read the terms & conditions for the payment gateway at checkout, as they are responsible for the sales transaction.
WHAT HAPPENS IF I DON'T RECEIVE MY ORDER CONFIRMATION EMAIL?
You should receive your order confirmation email soon after you place your order. In the off chance you don't receive this please check your junk email. If you don't receive an order confirmation please contact info@jewelleryduty.com and a member of the team will send you your order confirmation.